This Privacy Policy explains how Edison Technology Services, a division of Edison Systems, LLC (“Edison Technology Services,” “we,” “our,” or “us”), collects, uses, stores, and protects personal information when you use our website, contact us, request service, or otherwise interact with our business.

By using our website, submitting information through our contact forms, requesting service, or otherwise engaging with Edison Technology Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Contact information, such as your name, email address, phone number, and other details you provide
• Service information, such as your repair request, device type, issue description, service history, estimates, invoices, and warranty-related records
• Transaction information, such as billing details, payment records, and order history
• Technical information, such as IP address, browser type, device type, operating system, referring pages, and general website usage data collected through cookies, analytics tools, server logs, or similar technologies
• Communications you send through contact forms, phone calls, emails, text messages, social media messages, or other correspondence
• Device access information, such as passcodes, PINs, passwords, or login details, only when you voluntarily provide them and only when needed for diagnosis, testing, or an approved repair

2. How We Use Your Information

We may use your information to:

• Respond to questions, estimate requests, and service inquiries
• Diagnose issues, perform repairs, test devices, and complete approved services
• Process payments, maintain service records, and provide receipts or invoices
• Communicate with you about your repair, estimate, parts status, appointment scheduling, or warranty support
• Improve our website, services, and customer experience
• Maintain internal business records
• Comply with legal, financial, tax, insurance, or regulatory obligations
• Protect our business, customers, systems, and website from fraud, misuse, or unauthorized activity

3. Device Repair Privacy & Data Handling

When you leave a device with us, your privacy is taken seriously.

We do not browse through customer photos, messages, documents, accounts, or other personal content unless access is genuinely necessary to diagnose, test, or complete an approved repair.

If access is required, it is limited to the minimum necessary for the job. Any passcode, PIN, password, or login information provided by the customer is used only for repair-related diagnosis, testing, and verification of proper device function.

We do not access personal content for entertainment, curiosity, marketing, or any purpose unrelated to the requested service.

We encourage customers to back up important data before service whenever possible and to remove or sign out of sensitive accounts they do not want accessed during testing. While we handle devices with care and take reasonable steps to protect customer privacy, customers are responsible for maintaining their own backups before service.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information only as reasonably necessary with:

• Service providers that help us operate our business, such as website hosting providers, analytics providers, payment processors, communication platforms, or other operational vendors
• Professional advisors such as accountants, insurers, legal counsel, or similar advisors when reasonably necessary
• Government agencies, law enforcement, courts, or other parties when required by law, subpoena, legal process, or to protect rights, safety, or property
• Edison Systems, LLC and its affiliated business divisions only when necessary to support your request or business operations

5. Payment Information

Payments may be processed through third-party payment processors or platforms. We do not store full payment card information on our own systems unless specifically stated otherwise as part of a separate written process.

Any payment information collected and processed by third-party providers is subject to their own privacy and security practices.

6. Data Security

We take reasonable administrative, technical, and physical steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure website connections, access controls, password protection, limited information access, and other appropriate safeguards based on the nature of the information involved.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website functionality
• Understand general traffic and usage patterns
• Measure page performance and visitor behavior
• Improve website effectiveness and customer experience

You may choose to disable cookies through your browser settings, but some site features may not function properly.

8. Your Rights & Choices

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information, subject to applicable law.

You may also request that we update or correct inaccurate contact or service information we maintain about you.

To make a privacy-related request, contact us using the contact information listed below.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including communication, repair documentation, warranty support, accounting, tax, legal, insurance, or recordkeeping needs.

When information is no longer reasonably needed, we may delete it, destroy it, anonymize it, or otherwise dispose of it appropriately.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party sites. Your use of third-party sites is subject to their own terms and policies.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children through our website without appropriate consent where required.

12. International Users

Our business is based in the United States. If you access our website or communicate with us from outside the United States, you understand that your information may be processed and stored in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date or last updated date. Your continued use of our website or services after changes are posted means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or want to contact us about privacy-related concerns, you may reach us through the contact information provided on our website.

Edison Technology Services
Edison Systems, LLC
https://edisontechservices.com