This Repair Policy explains the service terms, repair expectations, and shop procedures for Edison Technology Services. By requesting service, submitting a device for diagnosis or repair, approving an estimate, paying an invoice, or otherwise using our repair services, you agree to this Repair Policy in addition to our Privacy Policy and Terms of Service.

1. Diagnostics and Estimates

A $40 diagnostic fee applies to diagnostic, inspection, and evaluation services unless otherwise stated. This diagnostic fee is applied toward the repair total if you approve the recommended repair.

Any estimate provided is based on the symptoms, condition, and information available at the time of evaluation. Final repair cost may change if additional damage, hidden faults, corrosion, prior repair issues, or other problems are discovered during diagnosis or repair.

No repair beyond the approved scope will be performed without customer authorization, except where minor testing or handling is reasonably necessary to complete the requested service.

2. Repair Approval

By submitting a device for service, you authorize Edison Technology Services to inspect, test, open, diagnose, and repair the device as approved.

You understand that some failures cannot be fully identified until the device is disassembled, tested under load, inspected internally, or worked on directly.

If additional issues are discovered, we may pause the repair and contact you for further approval before continuing.

3. Customer Responsibilities

Before service, customers should:

• Back up important data whenever possible
• Remove SIM cards, memory cards, cases, accessories, and personal items not needed for the repair
• Provide accurate device information and a clear description of the issue
• Provide any passcode, PIN, or login only if required for approved testing
• Promptly respond to estimate approvals, repair questions, or pickup notices

Customers are responsible for maintaining their own backup of important files, accounts, and device data before service.

4. Data Backup and Data Loss Risk

Repair work, software service, parts replacement, and diagnostic procedures may involve a risk of data loss, corruption, reset, or device failure.

While reasonable care is used, Edison Technology Services is not responsible for lost data, corrupted data, inaccessible accounts, or other information loss resulting from the condition of the device, the repair process, software behavior, storage failure, or pre-existing issues.

If data preservation is critically important, customers should say so before work begins.

5. Privacy and Device Access

We take customer privacy seriously. We do not browse through personal photos, messages, files, documents, or accounts unless access is genuinely necessary to diagnose, test, or complete an approved repair.

If a passcode, PIN, password, or login is provided, it is used only as reasonably necessary for repair-related diagnosis, testing, and function verification.

For more information about how we handle information and customer privacy, please review our Privacy Policy.

6. Parts and Replacement Components

Repairs may involve new, refurbished, aftermarket, third-party, reconditioned, pulled, or customer-supplied parts depending on availability, pricing, device condition, and customer approval.

Unless expressly stated otherwise in writing, replacement parts are not guaranteed to be original manufacturer parts.

Aftermarket and third-party parts may differ from original components in appearance, fit, finish, feel, calibration, brightness, color, battery reporting, biometric function, water resistance, firmware behavior, or long-term durability.

If a customer supplies their own part, Edison Technology Services is not responsible for incompatibility, premature failure, defects, poor fitment, hidden issues, or limitations associated with that part.

7. Hidden Damage and Pre-Existing Conditions

Many devices arrive with prior damage, corrosion, impact stress, liquid exposure, previous repair attempts, missing parts, stripped screws, board damage, or other hidden faults.

Edison Technology Services is not responsible for pre-existing conditions or for device failures caused by prior damage, corrosion, aging components, manufacturing defects, or previous repair work.

Some devices may become nonfunctional during diagnosis or repair due to their condition, even when reasonable care is used.

8. Liquid Damage and Corrosion Repairs

Devices affected by liquid exposure or corrosion are inherently unstable and unpredictable. Even if initial repair appears successful, additional failures may appear later due to ongoing corrosion, damaged components, or weakened circuitry.

Liquid-damaged devices are serviced on a best-effort basis unless otherwise stated in writing. Successful power-on, charging, or short-term operation does not guarantee long-term reliability.

9. Seals, Adhesive, and Water Resistance

Any device that is opened for service may lose some or all of its original factory seal integrity, adhesive strength, dust resistance, or water resistance.

Unless explicitly stated otherwise in writing, Edison Technology Services does not guarantee restoration or preservation of original manufacturer water resistance, ingress protection, or factory sealing after repair.

10. Turnaround Times

Any turnaround time given is an estimate only and not a guarantee.

Repair timelines may be affected by parts delays, shipping issues, hidden damage, workload, device condition, supplier delays, software locks, manufacturer restrictions, and customer response time.

Edison Technology Services is not responsible for delays caused by third-party vendors, carriers, software restrictions, or circumstances outside our reasonable control.

11. Deposits, Special Orders, and Payment

Some repairs may require a deposit, prepayment, or full payment in advance, especially for special-order parts, customer-specific items, custom work, or higher-value jobs.

Payment is due as stated on the invoice, estimate, or written communication. Completed devices may be held until the balance due is paid in full, where permitted by law.

Deposits for special-order parts may be nonrefundable once parts have been ordered, committed, installed, or made unavailable for return, unless otherwise stated in writing.

12. Warranty

Unless a different warranty is expressly stated in writing for a specific repair, Edison Technology Services provides a 90-day limited warranty on the specific repair performed.

This warranty applies only to the exact service completed and does not cover:

• Physical abuse, liquid damage, impact damage, misuse, neglect, or tampering after service
• Software issues unrelated to the repair performed
• New failures in unrelated components
• Customer-supplied parts
• Consumable wear items unless specifically covered in writing
• Pre-existing conditions, hidden faults, or intermittent issues outside the original approved repair

Warranty remedies are limited to re-inspection and, at our discretion, repair of the original issue covered by the warranty.

13. No Guarantee of Repair Outcome

Not every device can be repaired successfully, economically, or safely. Some faults are intermittent, uneconomical, irreversible, or not fully diagnosable.

Edison Technology Services does not guarantee that every issue can be resolved, that every symptom can be reproduced, or that every recovery attempt will succeed.

Diagnostic labor, bench fees, and approved repair attempts may still be chargeable even if the device is not successfully repaired, where that possibility was disclosed as part of the service.

14. Unclaimed Devices and Abandoned Property

If a device is not picked up within a reasonable period after notice that it is ready, declined, or awaiting customer action, we may treat it as unclaimed or abandoned property to the extent permitted by applicable law.

We may attempt to contact you using the information provided. If no response is received within a reasonable time, storage fees may apply and we may recycle, dispose of, resell, or otherwise handle the device as permitted by law.

15. Right to Refuse or Stop Service

Edison Technology Services reserves the right to refuse, pause, or stop service where appropriate, including for safety concerns, severe corrosion, missing authorization, abusive conduct, suspected fraud, unavailable parts, or circumstances where continued work is not reasonable or advisable.

16. Contact

If you have questions about this Repair Policy, please contact us through the contact information listed on our website.

Edison Technology Services
Edison Systems, LLC
https://edisontechservices.com